• Help & Support
• Manage Company Details
• Manage Key Holders
• Manage Premises
• Manage Security Companies
• Report an Incident
• Resource Library
• Submit an Enquiry

The "Energy Sure Code" is a new code of practice for energy retailers. The Code now includes an agreement, which all member companies have signed up to, that no salesperson will call on any property which has a sign or sticker indicating that the occupants do not wish to receive uninvited sales calls.

Should you wish to complain about such instance it is suggested that, in the first instance, you should complain to the Member concerned, giving it a chance to put the matter right.

Members contact details are as follows:

If the complaint is not resolved by the supplier to your satisfaction, you may take your complaint to the energy supply ombudsman, details of how to do this can be found on the energy supply ombudsman, click here.

If you require a marker for your window either contact one of the above suppliers on the relevant telephone number or your local Safer Neighbourhood Officer.